Terms & Conditions

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Terms and Conditions:

 Postage:

Please note:  These prices only apply to postage within the UK and Europe.  I will happily post to other destinations, but please contact me first for a quote.

Due to the weight and high costs, crates and window boxes are only available to post to the United Kingdom.

UK: 

1st class standard Royal Mail - £2.49 per order. 

Royal Mail Recorded (to be signed for) - £3.99 per order.

Please Note - PERSONALISED CRATES are sent by courier and cost £6.99 postage due to size and weight.

Europe: Please note that due to the high cost, crates and window boxes cannot be sent to Europe.

Europe 1st class standard Royal Mail - £2.99 per order.  (Expected arrival within 5 days of dispatch)

Europe Royal Mail Recorded (to be signed for) - £7.99 per order.  (Expected arrival within 5 days of dispatch)

Rest of the World - I will happily dispatch goods (except crates and window boxes) to other destinations but please contact me first for quote on postage prices.

Collections:

Orders can be collected free of charge.  Please contact to arrange a suitable time.

Lead Times:

Please note that as almost all items are made to order, your goods may not be sent out the same day as ordering.

As a general guideline, please see below.  If you need your item(s) by a certain date, please email to let me know and I'll always try to accomodate any request.

Ladies Jewellery / Childrens' Jewellery - sent within 1-4 days of order

Tiara's - If no consultation is required, tiara's/haircombs'/Hairpins are dispatched 1-4 days of order.  

However, depending on consultancy and if materials are to be ordered, this can be longer.  During the consultation lead times will be discussed.

Crates - sent within 7 days of order

Glitter Signs, Etched Glassware, Wedding Accessories - sent within 1-5 days of order

FOR ALL ORDERS AN EMAIL WILL BE SENT KEEPING YOU INFORMED OF DISPATCH TIMES

 Returns:

Returns are accepted within 30 days from order date.  However, this shall not apply to earings and personalised items.

Customer is liable for cost of returned goods postage.  It is recommended you obtain proof of postage  from the post office in the event of goods going missing.

Refunds:

Refunds shall be made within 7 days of receiving returned items.

 Contact Us:

Julie Lee, 7 Barnfield Close, New Barn, Longfield, Kent, DA3 7HP.  07738 102382  e: dilly-dally-designs@outlook.com

Visitors by appointment only please